FREQUENTLY ASKED QUESTIONS

WHO TO CONTACT? 

We at Roxana Sinex Art are interested in your comments and questions and would like to hear from you.  The best way to reach us is to contact us is through our Contact Us Form - here.  We usually can get back to you in less than 1 business day.  Thank you for your interest in Roxana Sinex Art.

WHEN WILL I RECEIVE MY ORDER?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. 

RETURNS AND REFUNDS

Everything will be done to get you your order right the first time.  On the rare occasions that it's not, we will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please use our contact form - here.

CAN I CANCEL MY ORDER?

Unless your order has already gone into production you can cancel it. Please use our contact form - here.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.

HOW DO I RETURN MY PACKAGE?

For a refund or replacement, please use our contact form - here.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.